Room Policy

• Check- in 2.00pm - 8.00 pm and checkout before 11.00 am.
• Strictly non-smoking inside the rooms. 
• As a dry hotel, the sale and consumption of alcohol are not allowed on the premises.
• The Cloud Resort does not have a bar or serve alcoholic beverages to its guests.
• However, the resort does offer a range of non-alcoholic beverages, including fresh juices, soft drinks, tea, and coffee, which guests can enjoy throughout their stay.
• The Cloud Resort's policy of being a dry hotel is a reflection of Sri Lanka's cultural and religious values, and it provides a peaceful and serene atmosphere for guests to relax and enjoy their stay.

Cancellation Policy

• The cancellation policy at The Cloud Resort varies depending on the time of year and the type of booking made by the guest. Generally, the resort has a standard cancellation policy that applies to most bookings.
• The standard cancellation policy at The Cloud Resort typically requires guests to provide notice of cancellation at least 14 days prior to their scheduled arrival date. In the event of a cancellation within 14 days of the scheduled arrival date, the resort may charge a cancellation fee equivalent to one night's stay.
• However, during certain times of the year, such as peak season or holiday periods, the cancellation policy may require guests to provide notice of cancellation further in advance. Additionally, some bookings may be non-refundable or may have specific cancellation terms and conditions that are communicated to the guest at the time of booking.
• It's important to note that the exact cancellation policy may vary depending on the specific booking and the terms and conditions agreed upon at the time of reservation. Guests are encouraged to review the terms and conditions of their specific booking carefully to understand the cancellation policy and any applicable fees or penalties.
• Overall, the cancellation policy at The Cloud Resort is designed to balance the needs of guests who may need to cancel or modify their reservations with the financial considerations of the resort. By providing clear and transparent terms and conditions regarding cancellations, the resort aims to create a positive and fair experience for all guests.

Meal Policy

• The Cloud Resort serves primarily halal food, prepared using specific methods and ingredients that comply with Islamic dietary guidelines. This includes using meat that is sourced from animals that have been slaughtered in a specific way, and avoiding the use of certain ingredients, such as pork and alcohol.
• By serving primarily halal food, The Cloud Resort ensures that its Muslim guests can enjoy meals that comply with their dietary requirements. However, this does not mean that non-Muslim guests are excluded or that the quality of the food is compromised. The resort offers a range of dishes, including both local and international cuisine, that cater to the tastes and preferences of all its guests.
• Furthermore, The Cloud Resort's policy of serving primarily halal food is a reflection of its commitment to providing an inclusive and respectful environment for all guests. By catering to the specific needs and preferences of different guests, the resort promotes a sense of cultural understanding and appreciation, which enhances the overall guest experience.
• Overall, The Cloud Resort's policy of serving primarily halal food is a reflection of Sri Lanka's cultural and religious values and demonstrates the resort's commitment to providing a welcoming and inclusive environment for all guests.